**In case of unusual performance of the vehicle

collect as many details as possible:**

  1. Park the vehicle in a safe and traffic free area
  2. Locate the part or component causing the unusual performance.
  3. Visually inspect if there is any kind of physical damage to the part itself or the parts it’s connected to.
  4. Track down the moment the issue first appeared:
  5. Make relevant visual material (photo or video).

After collecting the data, forward information to our technical support team by:

After receiving the information we will help you troubleshoot and help with the issue.

⚠️ Do not perform troubleshooting operations or roadside repairs in traffic!

Instructions for the most commonly needed repair jobs can be found in the interactive Mechanic’s Zone at www.vokbikes.com/mechanics-zone or by directly contacting Vok Support.

ℹ️ If unscheduled repairs are performed on the bike, a maintenance checklist should also be conducted to assess the overall condition of the bike and determine if additional repair jobs are needed.

Possible Errors and Solutions

Error Potential Cause Potential Solution Who should do it
Vehicle doesn’t start Battery empty Fully charge the battery End User
Defective battery Replace battery End User
Defective RFID reader Replace RFID reader Service Provider
Defective Controller Replace Controller Service Provider
Defective ECU Replace ECU Service Provider
Vehicle doesn’t ride Brakes are blocked Release the brakes End User
Battery empty Replace battery End User
Defective Generator Controller Replace Generator Controller Service Provider
Vehicle shut’s off before reaching 0% Battery miscalibration Fully charge the battery End User
Firmware error Update battery firmware Service Provider
G8 error on display / pedaling without resistance Defective Generator Controller Replace Generator Controller Service Provider
Defective Generator Replace Generator Service Provider
L8 or R8 error on display / Electric motor not functioning
Defective Motor Controller Replace Motor Controller Service Provider
Defective Motor Replace Motor Service Provider
Vehicle shut’s off while driving Battery empty Fully charge the battery End User
Defective battery Replace battery End User
Defective battery connector Use secondary battery connector End User
Display not working Defective Display Replace Display Service Provider
Defective handlebar wiring Replace handlebar wiring Service Provider
USB charger not working Defective USB charger Replace USB charger Service Provider
Defective handlebar wiring Replace handlebar wiring Service Provider
Unusual noises when operating the vehicle Dirt, sand, dust, snow Clean the vehicle End User
Loosened screw connections Tighten the screw connections End User
Brake pads are worn Replace the brake pads Service Provider
Rod ends lacks lubrication or worn Service or Replace Rod ends Service Provider
Lack of braking power Brake pads are worn Replace the brake pads Service Provider
Defective electrical brake sensor Replace brake electrical brake sensor Service Provider
Brake fluid low or empty Refill brake fluid Service Provider